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"No-one, it seems, approves of bureaucracy except, interestingly, lots of people in organizations who like to know where they stand, what they have to do, who is in charge and what the rules are."
This quote from Charles Handy, the respected business guru, is from his book Understanding Organizations, published by Penguin in 1993. Charles Handy has written many other books on organisations, including Understanding voluntary organisations.
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