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Lambeth Council Housing Reframing 2004

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	Lambeth Council has 'Reframed' its housing management Some Neighbourhood Offices have been shut down. Tenants are expected to report repairs to a call centre. This proposal has been very unpopular with staff and tenants. The South London Press has just reported that this costs of Reframing have escalated. Cuttings Cost-cutting strategy blows budget by £6m A controversial project to cut expenditure and streamline services in a council's bungling housing department has cost millions more than planned.    Lambeth's "housing reframing project" was supposed to save the authority £11million within two years of implementation.    The move saw neighbourhood housing offices closed in favour of a central call centre to deal with tenants' enquiries.    The aim was to improve the delivery of repairs to council tenants' homes and to provide a more efficient service at a lower cost.    But the results of an internal audit leaked to the South London Press show the housing department has overspent by more than £6million in implementing the project. (South London Press, 30 Jun 2006) A climate of distrust (Guardian, 28 Apr 2004) Housing shake-up row (South London Press, 19 Feb 2004)
Page updated: 3 Jul 2006

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