Title: "EzeSurf Review"
| "Well the energis/planet deal (EzeSurf Starts) went through and we all celebrated Ezesurf launching and the first few £199 signups went straight to our wages - NOT! but first he bought himself (Matt - Owner) a new state of the art PC and a new car then paid us in dribs and drabs. Well everything went well and we increased or staff size to about 22. Then he decided to cut back and the staff has gradually been shortened to about 5 in Dundee and he started to travel to move to his scene in Manchester and left us with no head at all and no authority to do anything. Our pay began to get later and later in the month and now the Dundee office is all but closed, the staff there now turn up on Mondays to be told by Keri that you are on holiday for re-networking of the office. Something that does not need to be done as or tech wiz kid has already installed a great network that worked fine. Now we find that our wages have been getting taxed Matt's idea of emergency tax 33% or something and the inland revenue have not even seen a penny of it. Most of money will probably never be seen again! As yours may be! The amounts outstanding to the employee's is great and ranges from about £100 to £1000 in tax money overpaid! He is currently being investigated by the inland revenue, trading standards and the employment services for mis-use of new deal funds. Do you stay in Nottingham as he has started a new office down there at the broadway business center, he tried to hide this from the Dundee office and he still says that the Dundee office has a future. There are rumours today though because of supposed letters of suspension to one or more of the Dundee employee's. Your share certificates, forget them it was a gimmick he though of in order bring in more interest, ezesurf has no real way of knowing who has what. I doubt he will ever get that part together. All the files are still on paper. I feel sorry for those poor new employee's down south, they don't know what they are getting into. We wait and are due to be paid on the 4th will it happen we will wait and see. Don't get me totally wrong, Ezesurf is has great potential but with Matt in charge be wary be very wary. With the right leadership and right frame of mind towards the customers Ezesurf could be the next biggest corporation in recent years. But in Matt's hands is more likely to spiral into the depths of oblivion." |
| At this moment we would like to advise customers that we are in the process of restructuring Ezesurf throughout all offices. In addition to this we are also undergoing a total staff and management restructure. With so many rumours about Ezesurf we are still committed to providing a service and are in the process of arranging new and further exciting products. We would like to apologise for the recent article and can assure you of our best intentions at all times. If you have any queries regarding this article then please contact keri@ezesurf.ltd.uk. If you are still encountering problems with our service then please call our Customer Services on 0870 444 5555 (lines are charged at national rate and open 8am till 8pm)." |
| "I just spoke with the technical service guy about 10 minutes ago. They said that they are fixing their server. The 0845 number crashed today and something else crashed yesterday. The phone was off the hook yesterday and today it's been VERY busy for them. They are also upgrading servers like Besty said. I was told they are upgrading a few servers." |
| "I have just phoned their tech support they say it should be back in a couple of hours? let us pray?" |
| "Network cable was bought, and the staff had to network the office themselves. Telephones have been installed in the office for customer support, but are not yet active. Ezesurf's dialup line appears to be down. On contacting Energis we were told that the problem was between Energis and their client (presumably Ezesurf), and that no further information could be given out. Notice: the number goes dead after the 2nd '9' when dialling from a phone" |
| "Apparently they have been (and will be) working on getting it done all day and probably tonight. Oh, and I did ask if they were going to be getting new Support people hired and they said the new folks should be trained by the end of next week." |
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more info for you - I have just got through on one of the numbers given out on the answering machine message (01382 603360) who has assured me that the 0808 down is due to a technical problem NOT withdrawal of the service. I asked him why the recorder message says "taken out of operation" and he acknowledges that the statement is "badly worded". He tells me that the 0845 dialup has now also been taken down in order to repair whatever problem has taken out the 0808 - anyone comment on this? Haven’t paid the bill perhaps :~) He also says that they are hoping to have full service back "by the end of the day" and to watch www.ezesurf.co.uk - they WILL be posting an announcement shortly. Like the rest of you, I’ll be watching carefully for developments. . . |
| We can confirm that Ezesurf is an existing Energis customer. The services provided are connectivity and web hosting. However, as of 12.00 Thursday 24 August 2000, we are no longer providing an 0800 service, which may affect access. We cannot comment on the reasons for the service non-provision at this time. Please address any further enquiries to the Ezesurf press office." http://www.ezesurf.co.uk This basically means that there is no problem with Energis and Energis-Squared providing an 0800 freecall access service. |
| "We are no longer providing an 0800 freecall service for Ezesurf. We can provide an 0800 freecall service for other customers (Energis)." |